To our customers and visitors:
As you may already know from our blog posts, we’ve been attempting to relocate over the past two months. As some of you might also know, moves aren’t always smooth. This is certainly one of them.
While we have finally secured our new location in late July after several false starts (just 10 minutes away from where we are now), it has not been easy. We have run into unforeseen complications that have forced temporary accommodations, which we are now located in for the time being.
This has made it extremely difficult for us to maintain our business, and after Monday, August 17, it will be nearly impossible to remain fully open until things are resolved. We want to stress that this is not a permanent closure of Cirrusly Weather. We just can’t offer the level of service our customers deserve while there are so many open questions about when we will finally be able to move into our new location.
As things currently stand, we will be operating at a significantly reduced capacity through at least September 1st. While we’re hoping to be in our new location before then, there is still unpacking to do and all the tasks required after a move occurs.
This will take time, and the date we return to full operation may be up to a week after the 1st. We will alert our customers when we’re back to full operation.
During this period, we will only be able to guarantee timely shipping (within 2-3 days) for the following brands, which are stored in remote warehouses not affected by this move, or are “print to order.”
Those brands are:
- Davis Instruments
- TALOS
- Maximum Weather Instruments
- Cirrusly Weather branded apparel and accessories
Any other product in our catalog not in the above list is affected by the move. We kindly ask you to email us first prior to ordering, so we can make sure that the inventory is accessible from our storage. We may not be able to fulfill your order promptly during this time.
Additionally, we are making the following temporary changes to our policies to prevent issues during this period of uncertainty.
- Returns and refunds will not be processed from August 18 through at least September 1. Following the full reopening of Cirrusly Weather, these will be processed in the order in which they were received. Cancellations will be processed as received, but may take an additional 24-48 hours. Refunds due before this time will be processed as soon as we can and are not affected by this change.
- Additionally, any customers who order during this period are eligible for our 45-day return policy, regardless of whether or not they’re a Cirrusly.VIP “Verified member.”
- Customer support will be closed from Sunday, August 16 until at least Wednesday, August 19. We hope to reopen in a limited capacity after this period, but may need to extend this closure depending on the status of our move.
- Same-day email support is not available until further notice.
- Responses to emails may also take up to 48 hours until further notice.
Our AI customer service agent, Ben, will be active during this time and can answer many of the questions you may have far quicker than email. Of course, we understand many of you would rather speak to a human instead, so we want to make you aware that responses may take much longer than they usually do.
We understand that these policy changes may cost us business and customers. But we also made a promise to our customers from the start of outstanding service (something that is sorely missing in this industry). We cannot offer that level of service at this time, so this is the best course of action.
We apologize for the inconvenience, but many of the factors contributing to these issues are currently out of our control. Thank you for your support during this time, and we look forward to serving everyone at full capacity post-move!
Sincerely,
Ed Oswald
Owner, Cirrusly Weather