Orders and Payments FAQ

Updated May 29, 2025

Please note that this is an abbreviated list of the most frequently asked questions regarding our ordering and payment processing. We recommend visiting our support site for answers to more complex issues or contacting us directly.

Support e-mail:
he**@*************er.com
(Our security plugin obscures emails for spam bot prevention. Clicking on it removes the blur.)

Our customer service is available at any time, with responses typically provided on the same business day if received before 6:00 p.m. ET.

Who is your payment processor?

Our payments are processed through Stripe, a third-party payment processor.

How will a charge from you appear on my statement?

Our charges should appear on your statement as CIRRUSLYWEATHER.COM from our credit card processor.

What steps are you taking to protect my personal information?

We take several steps to keep your information safe, including (but not limited to):

Enabling and actively using security and anti-spam plugins like CleanTalk that proactively protect through shared blacklist and detection of suspicious activity;
Using payment processors that meet or exceed industry standards for security, like Stripe, which do not store payment data locally (i.e., storing credit card numbers on our servers for quicker checkout, etc.);
Using complex passwords and multi-factor authentication for accounts with access to such information;
Not accepting credit cards or payment information over the telephone, e-mail, or any non-secure line of communication other than through our payment processor;
Using SSL sitewide, and
Ensuring those with access to payment information are up-to-date with the latest laws, guidelines, and best practices for secure e-commerce transactions.

Do you have order minimums?

There is no minimum order amount for US orders shipped via standard shipping. An order must have a minimum value of $30 to be eligible for expediting shipping (as well as all items in the order being eligible for expedited shipping).

For orders to Canada, the minimum order amount is $40 USD. We have these minimums to prevent the shipping cost from exceeding more than 50% of the cart value before tax.

What payment methods are accepted?

We accept American Express, Discover, MasterCard, and Visa. For digital payment options, we accept Amazon Pay, Apple Pay, Google Pay, and PayPal. For “Buy Now Pay Later” (BNPL) options, we accept Klarna only.

What payments do you not accept?

We do not accept cash or cash-on-delivery payments for any transaction. We also do not take credit card information or other payment information over the phone. Payment by check is not available for online orders to prevent fraud; however, it may be an option for specific larger orders. Please inquire with support.

When is my card charged?

Your card is charged at the time of checkout. Please ensure you have sufficient funds available at the time of checkout to avoid declined payments. With BNPL transactions, the charge becomes final at the time of shipment. For specifics on how Klarna works, see their support site.

How long do I have to cancel an order?

You may cancel your order at any time before shipment. See our refunds and returns FAQ for more information.

What is your return/refund policy?

30 days for all new or unused merchandise. Damage claims must be made within 24 hours of delivery. See our refunds and returns FAQ for more information.

My card is being declined even though all information is correct. What do I do?

If you are experiencing unexpected declines, please reach out to us immediately. These declines can occur for various reasons, not all of which are attributable to malicious activity.

Typically, we will have more information on the reasons why the card is being declined, along with the following steps you should take. And for your peace of mind, it’s good to know that it’s not something nefarious.

For declines with BNPL payment methods, please get in touch with the provider’s support directly, unless the decline occurs after you have been approved for financing. Since these are loans, we don’t have access to their reasons for denial. You will receive a reason for denial by mail and/or email as required by law.

Do I need to pay sales tax or any other required fees or duties?

Under Pennsylvania law, we are registered for and required to collect 6% sales tax from all purchases made by Pennsylvania residents. Your locality may have additional regulations regarding the purchase of online goods from another state beyond sales tax levies. Consult with your local Department of Revenue for more information to find out if this applies to you.

For international orders, fees as a result of importing US goods into your country may apply.

Fees other than Sales Tax

In addition to sales tax, some locales have additional fees you are responsible for remitting. For example, the state of Colorado has a Retail Delivery Fee for any taxable order delivered via motor vehicle to a Colorado address, and similar fees may exist in other states.

Cirrusly Weather does not collect or remit any of these fees on your behalf.

I am Pennsylvania tax-exempt. How do I order?

You must provide us with a valid REV-1120 form before your order, as required by Pennsylvania law (your sales tax number alone is not sufficient). If the exemption is for resale, we will verify the existence of a valid sales tax license. As these orders require manual overrides and verification on our end, please place tax-exempt orders through our support team.

I am being blocked from accessing the cart or checkout pages. What is happening?

Our security and anti-spam software, CleanTalk, monitors all activities on our site and blocks any suspicious activity. Like anything, it’s not perfect. The most common reason for this occurring is that you may have been assigned an IP from your ISP that was previously involved in a spam or malware attack.

There may also be delays from time to time during periods when our security software detects a high level of suspicious activity. When this happens, you will see a temporary landing page that runs a set of tests to ensure that your connection is legitimate before granting you access to our site. This only takes 2-3 seconds and adds an extra layer of defense against bad actors.

(Please note that during these periods, the site may also run slower than usual. These attacks are often designed to overwhelm server resources, which applications like CleanTalk aim to reduce their impact by proactively blocking the connection.)

If you are receiving this message and cannot continue, please reach out to support immediately. If possible, have your IP address available so we can easily locate your requests in our logs. Please also refer to any notices on our site regarding site issues.