Orders and Payments FAQ

Updated July 24, 2025

Please note that this is an abbreviated list of the most frequently asked questions regarding our ordering and payment processing. We recommend visiting our support site for answers to more complex issues or contacting us directly for further assistance.

Support email:
he**@*************er.com
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Our customer service is available 24/7, with responses typically provided on the same business day if received before 6:00 pm ET.

Who is your payment processor?

Our payments are processed through Stripe, a third-party payment processor.

How will a charge from you appear on my statement?

Our charges should appear on your statement as CIRRUSLYWEATHER.COM from our credit card processor.

What steps are you taking to protect my personal information?

We take several steps to keep your information safe, including (but not limited to):

• Enabling and actively using security and anti-spam plugins like CleanTalk that proactively protect through shared blocklists and detection of suspicious activity;
• Using payment processors that meet or exceed industry standards for security, like Stripe, which do not store payment data locally (i.e., storing credit card numbers on our servers for quicker checkout, etc.);
• We use complex passwords and multi-factor authentication for accounts that have access to sensitive information.
• Not accepting credit cards or payment information over the telephone, email, or any non-secure line of communication other than through our payment processor;
• Using SSL sitewide, and
• Ensuring those with access to payment information are up-to-date with the latest laws, guidelines, and best practices for secure e-commerce transactions.

Do you have order minimums?

There is no minimum order amount for US orders shipped via standard shipping. An order must have a minimum value of $30 to be eligible for expedited shipping. Individual products may have separate order minimums. Where applicable, we will notify you in the product description.

For international orders, the minimum order amount is USD 40. We have these minimums to prevent the shipping cost from exceeding more than 50% of the cart value before tax.

Can I order by phone?

No. Since phone orders require the handling of personally identifiable information, additional steps must be taken to ensure the security of your data. Currently, we are primarily focused on online orders, which account for nearly all of our sales. We do plan to offer this in the future, however.

How long does it take for orders to process?

All orders will be processed within two business days. Orders received after 2:00 pm ET will be processed on the next business day. With apparel, some of this processing time involves the actual production of your item. Please note that longer processing times may occur during holiday weekends. We will notify you on our site.

International orders may take longer than two days to process. In addition to processing your order, we must ensure that all necessary documents are in place to facilitate a smooth passage through customs.

Is the number in stock the actual number available?

It depends on the product. Let us explain. We provide the number of units ready to ship as a courtesy and for your reference. In some cases, this represents units that are available not only in our stock but also through other channels. Those remote inventory counts are synced several times a day. In some cases, we show a number lower than the actual count available to prevent overselling and backorders.

If you are concerned that an item won’t be in stock by the time you place your order, please reach out to us at help@cirruslyweather.com, and we’ll confirm our stock availability.

An item I want is backordered. Will I have to wait a long time to receive my order?

In most cases, no. We only allow backorders on products that are replenished on a weekly basis. This helps prevent wait times from exceeding two weeks from order to delivery for back-ordered items. If an item is backordered, you’ll see the message ‘Available on backorder.’ If you order a back-ordered product, there may be a delay of up to 7 to 10 calendar days on receipt of your order. Remember, we ship complete orders.

Occasionally, items may be heavily backordered, resulting in longer wait times. If that occurs, we will temporarily remove the product from our catalog until sufficient stock is returned. This does not affect orders that have already been placed.

What do the different order statuses mean?

You will see your order progress through several different statuses.

• Processing: All orders begin with this “catch-all” status, unless a payment or order issue arises, in which case your order will be placed on hold. In this step, a few things may be happening. We may verify your address to ensure smooth delivery, confirm and route your order if necessary, finalize your payment, and perform other related tasks.
• Order at Warehouse: When an order has been successfully processed and routed, and the warehouse confirms receipt, your order status will be updated accordingly. While this status appears after your order is confirmed, it also means the warehouse is assembling and packing your order. (Note that orders after 2 pm ET may not be prepared for shipment until the following day.) You won’t receive an email confirmation of this status change, but you’ll see the updated status in your My Account.
• Preparing for Shipment: When an order is about to ship, your order status will be updated accordingly. Your order should ship within the next 24 hours. This order status is also informational, so no email is generated. Occasionally, this status is skipped as some of our warehouse partners don’t provide such notification.
• Partially Shipped or Shipped: Depending on how your order ships, your status will be updated to either ‘Partially Shipped’ or ‘Shipped’. You will receive an email with tracking information (if ‘Partially Shipped,’ your status will change to ‘Shipped’ when all parts of the order are dispatched).
• Exception or Failed Attempt: (These statuses are not currently used, but are planned.) If issues occur during a delivery attempt or while your order is in transit, your order will be updated to one of the following statuses, and an email will be sent with further information.
• Delivered: When our system confirms a successful delivery, your order status will be updated to ‘Delivered’. The order at this time is considered “closed.” Don’t forget to leave a review!

The period your order spends in each status will vary. However, if your order has no back-ordered items, it should not spend any more than a business day in any one status. If it does, please refer to any notices posted to the site or email us as soon as possible.

In addition to these statuses, other potential order statuses include On Hold, Cancelled, Refunded, and Failed. Each of these statuses will trigger an email when it occurs.

I want to place an order for several weather stations.

While we don’t have quantity limits, your order may exceed available inventory if it’s more than two weather stations of the same model. This is not an issue for base models, but as you move up the lineup, stock is not as substantial since these stations don’t sell as often.

If you’re ordering more than two of the same model, please get in touch with us in advance to ensure we have sufficient stock. Additionally, if the order is for non-commercial use (such as for a mesonet or educational purpose), discounts may be available. Our support team is best equipped to handle bulk orders.

What payment methods are accepted?

We accept American Express, Discover, MasterCard, and Visa. For digital payment options, we accept Amazon Pay, Apple Pay, Google Pay, and PayPal. For “Buy Now Pay Later” (BNPL) options, we accept Klarna.

What payments do you not accept?

We do not accept cash or cash-on-delivery payments for any transaction. We also do not take credit card information or other payment information over the phone. Payment by check is not available for online orders to prevent fraud; however, it may be an option for specific larger orders. Please inquire with support.

When is my card charged?

Your card is charged at the time of checkout. Please ensure you have sufficient funds available at the time of checkout to avoid declined payments. With BNPL transactions, the charge becomes final at the time of shipment. For more information on how Klarna works, please visit their support site.

How long do I have to cancel an order?

You may cancel your order at any time before it is shipped. See our refunds and returns FAQ for more information.

What is your return/refund policy?

30 days for all new or unused merchandise. Damage claims must be made within 24 hours of delivery. See our refunds and returns FAQ for more information.

I purchased something from you, and now I see it is available for a cheaper price. What is your pricing policy?

We guarantee our prices for 15 calendar days following the date of your order. If our standard selling price of something you order decreases, you are entitled to a refund of the difference. Those who opt for store credit will also receive a 15% bonus on top of the total refund amount, which is applied instantly. Monetary refunds are subject to the same waiting periods as returns and refunds. Please note that products on sale are not eligible for the 15% bonus for store credit, and monetary refunds are not available in these situations.

My card is being declined even though all information is correct. What do I do?

If you are experiencing unexpected declines, please get in touch with us immediately. These declines can occur for various reasons, not all of which are attributable to malicious activity.

Typically, we will have more information on the reasons why the card is being declined, along with the following steps you should take. And for your peace of mind, it’s good to know that it’s not something nefarious.

For declines with BNPL payment methods, please contact the provider’s support directly, unless the decline occurs after you have been approved for financing. Since these are loans, we don’t have access to their reasons for denial. You will receive a reason for denial by mail and/or email as required by law.

Do I need to pay sales tax or any other required fees or duties?

Under Pennsylvania law, we are registered and required to collect a 6% sales tax on all purchases made by Pennsylvania residents. Your locality may have additional regulations regarding the purchase of online goods from another state beyond sales tax levies. Consult with your local Department of Revenue for more information to find out if this applies to you.

For international orders, fees resulting from importing US goods into your country may apply.

Fees other than Sales Tax

In addition to sales tax, some locales have additional fees you are responsible for remitting. For example, the state of Colorado has a Retail Delivery Fee for any taxable order delivered via motor vehicle to a Colorado address, and similar fees may exist in other states.

Cirrusly Weather does not collect or remit any of these fees on your behalf other than Pennsylvania sales tax, and in many cases is prohibited from doing so by statute. Remitting these fees is YOUR responsibility.

I am Pennsylvania tax-exempt. How do I order?

You must provide us with a valid REV-1120 form before your order, as required by Pennsylvania law (your sales tax number alone is not sufficient). If the exemption is for resale, we will verify the existence of a valid sales tax license. As these orders require manual overrides and verification on our end, please place tax-exempt orders through our support team.

I am being blocked from accessing the cart or checkout pages. What is happening?

Our security and anti-spam software, CleanTalk, monitors all activities on our site and blocks any suspicious activity. Like anything, it’s not perfect. The most common reason for this occurring is that you may have been assigned an IP from your ISP that was previously involved in a spam or malware attack.

There may also be delays from time to time during periods when our security software detects a high level of suspicious activity. When this happens, you will see a temporary landing page that runs a set of tests to ensure that your connection is legitimate before granting you access to our site. This only takes 2-3 seconds and adds an extra layer of defense against bad actors.

(Please note that during these periods, the site may also run slower than usual. These attacks are often designed to overwhelm server resources, which applications like CleanTalk aim to reduce their impact by proactively blocking the connection.)

If you are receiving this message and are unable to continue, please get in touch with support immediately. If possible, have your IP address available so we can easily locate your requests in our logs. Please also refer to any notices on our site regarding site issues.

Support email:
he**@*************er.com
(Our security plugin obscures emails for spam bot prevention. Clicking on it removes the blur.)

Our customer service is available 24/7, with responses typically provided on the same business day if received before 6:00 pm ET.

Update 7/24: Clarification of order statuses, pricing policy disclosures added.

Update 7/16: Added information regarding on-page inventory levels.